Part 2

How to create your new starter induction Part 2

In part one we started our new starter induction journey. We asked for ideas, feedback and experiences for the new induction from around the business. We categorised the importance of the feedback for the new induction. In part two we move onto the next part – what is a ‘need to have’ and what is a ‘nice to have’ using our feedback to start the process.

Below is a list of typical subjects that are often included within new starter inductions. That does not mean you have to include them all. This is all about putting the best information together that helps your new starters get comfortable from day one.

Useful tip

We often use a meeting room, loads of flip chart paper, pens and post-it notes to build the content and structure of an induction in a very visual & interactive way with everyone involved. It also helps to identify the areas where you will need support from other parts of the business.

Here are some of the subjects that go into a typical new starter induction:

  • Welcome & Intro to the company
  • Getting to know everyone
  • What we do (Company history)
  • Meet the team & company structure
  • What everyone gets (benefits)
  • How we do things around here (brand, values, culture)
  • A tour of head office / company premises
  • Security, emergency procedures, fire exit tour, risks and restrictions

And here are some subjects that can be added to benefit specific roles or requirements within your induction:

  • Products & services training
  • Sales training
  • Customer service training
  • Systems training
  • Compliance training
  • Health & safety training
  • Assessments / knowledge tests / role plays & practice
  • Call listening / video examples
  • On the job training/mentoring/coaching

This is not an exhaustive list…

Often we find every business has specific requirements that will need including (we find this out in the research time explained in part one). It all depends on how you categorised each subjects importance, even specific skills-based training or specific job-role training. Remember those four sections from our collection of feedback & ideas in part one.

  • Section 1 All the knowledge & skills that help all new starters, the need to have content – this would be agreed by all involved as important to include in your induction
  • Section 2 All the knowledge that is ‘nice to have or nice to know’– this will depend on time available/allocated within the induction and what value it adds to all your attendees and other content that is more important. If not right for the induction, then it may fall to line managers to cover, part of an eLearning module or future training workshops.
  • Section 3 Job specific info that may need to be covered by managers – this helps you to decide if it’s something that a manager would cover after the induction for their specific employees/department, or if all induction attendees would benefit across your business.
  • Section 4 If money was not an issue, what other subjects/skills would you cover – this is often dictated by your budget, time and available resources – unless the content falls into section 1 and everyone agrees the value & return on investment outweighs the cost to deliver to all new starters.

The aim of this activity is to get all the elements written up (displayed on the wall) and then to start adding the detail around each subject and seeing what needs to be covered and how long it might need to cover each subject.

An example:

Here we have a flip chart example of how we would identify what to include in the ‘Welcome and introduction to the company’ content section. This would probably be one of the first subjects to include in our induction. You can see we have broken the subject down detailing what content we want covered, what media to use, the support and resources required and any other elements that could make it fun, relevant and interesting. At this stage all ideas are added to the flip chart without rejection at this stage. Once every subject has had similar detail added then you can use the four sections (shown above) to identify its importance, relevance and cost of production.

Once you have exhausted each subject and written up everything, you can start to add which people or departments may need to help you or support you and then allocate who is responsible to complete the actions/tasks. We will talk more about in-house support and the idea of outsourcing skills or knowledge in part three. For now it is useful to identify the skills and resources that you know you have within your team.

You can also colour code or prioritise the ideas on your flip charts based on the importance it has to your new starters, how much cost in time/money is required to complete it and if it is likely the business will allow you to do it if it comes at a cost.

The art of designing & delivering a great induction is balancing how much time you have and/or need, the quality of materials, resources and skills available to you within your agreed budget.

Brenell Training Stationery on a table at a new starter induction training session.

In part three we will look in more detail at budgets for creating and running your inductions.

In the meantime you have enough here to start your induction project plan, you have an idea of the subjects and the content and for those of you who love to use excel, an opportunity to create a beautiful project plan that allocates responsibility for the workload, sets timescales and expectations. Or, you might have some project management software like Dapulse or Wrike that can make it even easier for you. There are lots of project management software tools available that are designed to simplify running projects – some are free; some will be chargeable.

However Excel (for this type of project) is just as easy to use in our opinion for occasional projects and simple to use. Either way it will help if you create a project plan so that no elements are missed during the project and progress can be monitored and updated by all involved and the leadership team can be kept updated and budgets tracked.

If you’re thinking about putting a new starter induction together,
and need support and resources to get it done,

why not get in touch today and talk to us about your ideas?
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