We design, create and deliver a range of training services for individuals, businesses and organisations across the UK, providing a variety of courses and on-going coaching programmes enabling you, your staff and your organisation to grow.
- Does your business need a training resource for a new project roll-out?
- Do you need to revitalise your existing training course material?
- Are your sales or customer service teams lacking motivation, skills or the drive to deliver results?
- Are you needing a new starter induction designed and delivered
- Does your existing onboarding induction experience need updating
Our business training services:
Sales teams need constant motivation and support. As the lifeblood of any organisation they need to be reminded of the skills they know and should be using every day. New sales people need to understand how your customers buy, why they buy and how to help them to make a buying decision. We deliver workshops that make the difference, create the desired change and deliver on results.
CUSTOMER SERVICES TRAINING
When things don’t go to plan, and your customer wants to speak to someone, you need a team that can handle all manner of situations, personalities and behaviours. Knowing what to say, when to say it and why ensures your customers always get an amazing service experience and creates loyalty and advocates for your business. Our workshops uncover the key to delivering great customer service and retention skills to keep your customers coming back for more.
A new starters first day sets the tone, standards and first impressions of your business and its people. At Brenell we have worked with many different companies like SkyTV, NOW TV, OVO Energy, Octopus Energy and M&S Energy helping to design a bespoke onboarding experience that delivers for every new starter. Inductions can be one day, one week or four week experiences that ultimately depend on the needs of the job role, company and the new starter.
Our team of trainers have a variety of skill sets that can help and support your business training needs:
- Sales Training
- Sales Coaching
- Customer Service Training
- Onboarding Induction design and delivery
- Leadership & management development
- Training project design and roll out
- Train the trainer
- Presentation skills
- Change management
Contact us to find out what Brenell Training can do for you