TRAINING - Brenell Training Consultants

0808 120 1141

We design, create and deliver a range of training services for individuals, businesses and organisations across the UK, providing a variety of courses and on-going coaching programmes enabling you, your staff and your organisation to grow.

Does your business need a training resource for a new project roll-out?
Do you need to revitalise your existing training course material?
Are your sales or customer service teams lacking motivation, skills or the drive to deliver results?
Are you needing a new starter induction designed and delivered
Does your existing onboarding induction experience need updating

Our business training services:

SALES TRAINING

Sales teams need constant motivation and support. As the lifeblood of any organisation they need to be reminded of the skills they know and should be using every day. New sales people need to understand how your customers buy, why they buy and how to help them to make a buying decision. We deliver workshops that make the difference, create the desired change and deliver on results.

CUSTOMER SERVICES TRAINING

When things don’t go to plan, and your customer wants to speak to someone, you need a team that can handle all manner of situations, personalities and behaviours. Knowing what to say, when to say it and why ensures your customers always get an amazing service experience and creates loyalty and advocates for your business. Our workshops uncover the key to delivering great customer service and retention skills to keep your customers coming back for more.

INDUCTION SPECIALISTS

A new starters first day sets the tone, standards and first impressions of your business and its people. At Brenell we have worked with many different companies like SkyTV, NOW TV, OVO Energy, Octopus Energy and M&S Energy helping to design a bespoke onboarding experience that delivers for every new starter. Inductions can be one day, one week or four week experiences that ultimately depend on the needs of the job role, company and the new starter.

Our team of trainers have a variety of skill sets that can help and support your business training needs:

Sales Training
Sales Coaching
Customer Service Training
Onboarding Induction design and delivery
Leadership & management development
Coaching
Training project design and roll out
Train the trainer
Presentation skills
Change management

Contact us to find out what Brenell Training can do for you

GET IN TOUCH

Gareth and his team really took the time to understand what we were looking for, our culture, values and expectations. Brenell designed and created our new sales Induction so it aligns with our company perfectly and delivers a great customer experience. They have continued to adapt the training as we have grown our retail business across the UK. I trust them with our new teams, they deliver a quality professional approach and flexible ways of working. More recently, Brenell have supported our retail managers by producing some very specific development workshops for our retail management team, which is already showing some great results, I look forward to working with Brenell again.

Neil Woolley

Head of Retail
OVO Energy

Brenell and their team have a wealth of knowledge and experience and they have always delivered training solutions which have had a direct impact on sales – as well as motivation and skills development – increasing revenue and giving us a return on our investment. We have recommended their services to our own customers and partners – if your business is looking to develop its people then you should definitely consider Brenell Training. They always deliver more than what we expect and make training fun and enjoyable.

Debbie Young

Network Director
GK Telecom

Running a small business on your own means very little time to think about training, both individual and staff development. Brenell helped me enormously with one-to-one coaching sessions, building on my strengths and helping me improve my weaknesses. Brenell also implemented training for all of our 17 members of staff, the office is closely-knit and their bespoke training options worked very well. They have helped improved everyone’s confidence, including building in a much more efficient management structure. This, very quickly, made for a much more productive office with staff feeling much happier and keen to improve in every way. I will continue to seek Brenell’s help in the future and would highly-recommend their consultancy. They have always been very approachable, creative in their outlook and supportive, without being patronising.

Tracy Robertson

Director
Property Concept

We initially brought Brenell Training in to support our Retail Roadshow – a 6-week project to deliver product updates and refresh knowledge on Sky+HD, Sky content and Broadband & Talk to all our Sky salespeople. They really knew their stuff and had researched our business to really be able to relate to our salespeople. Since then we use Brenell on a monthly basis to design, create and deliver some of our core training. Using Brenell over the last 2 years has enabled us to expand Sky’s training to all our partners and retailers and ensured salespeople across the UK understand all of Sky’s products and how to sell them effectively. Brenell have been integral to our growth over the last 2 years and we will continue to call upon them to support our business and training programmes. We highly recommend their services to anyone – they deliver on time and are flexible in their approach, no job has been too small or too big for Brenell and we thank them for making our job easier.

Damon White

Training Controller
Sky Marketing Operations Team

I’m glad I acted on a recommendation to work with Brenell, as Gareth has been fantastic to work with, always feeling like one of the team and never a supplier. His work drive is relentless, and his high standards have resulted in fantastic training programs. Gareth has worked on multiple intense projects at NOW TV and he has always risen to the challenge and delivered exceptional results on the training design and delivery. Over and above his work ethic, Gareth has a fantastic down-to-earth and personable style that means he gets on great with stakeholders and colleagues alike. I wouldn’t hesitate to recommend Gareth’s training design and delivery skills and whenever we need to get some external support, he’s the first man I’d grab every time!

Lucy Davies

Learning & Development Controller
NOWTV