All new employess go through the same emotions; fear, apprehension, uncertainty, doubt and some excitement. How the employer handles these emotions will determine the outcomes, giving them the best possible start from day one, ensures they will deliver a return on the investment made in them.
Any induction is an investment, helping to develop a co-ordinated, motivated and loyal work force, which in turn builds an excellent level of customer service, giving your new employees the right start, the best experience and the right message about who you are and what you do.
We design and create induction programs that suit our client’s businesses needs, we can produce all training materials, we can Train The Trainer or we can deliver the induction training. Inductions can be from one or two days to over several weeks, this will depend on the information required to communicate the employee’s role.
Our bespoke training courses are built from our comprehensive Training Needs Analysis (TNA) with the resulting training reflecting the findings of this analysis. We agree with you what should be included, different methods of delivery and timescales for design. Your induction is designed and built to reflect your brand values, ethos and behaviours using your brand toolkit. Stage checks are put in place for it to be signed off and content checked. With a final review and sign off with key stakeholders before delivery.
Inductions typically cover:
INTRODUCTION TO THE COMPANY
The company story, how it all began and what we do.
GETTING TO KNOW EVERYONE
Introductions and a little about everyone.
Key milestones, mission statement and/or goals.
Introduction to the leadership team, who’s who.
COMPANY VALUES & BELIEFS
Why the company does what it does and how we say and do it.
WHAT EVERYONE GETS
Benefits, holidays and optional extras.
HOW WE DO THINGS
Rules and behaviours, health and safety and sickness.
A TOUR OF THE BUILDING
A physical walk around or a video virtual tour (if there are multiple sites or the training is not being delivered at head office)
Inductions can also include:
PRODUCTS & SERVICES TRAINING
An overview session or indepth knowledge to support new employee’s role i.e. customer services or sales.
Specific sales skills to help new employees to sell effectively and compliantly and have great conversations with your customers.
CUSTOMER SERVICE TRAINING
How to handle complaints, procedures and processes, how to deliver great customer service.
How to use the programs and systems needed to perform in the new employee’s role and enter the right data or process the sale.
Regulatory procedures, processes and data protection.
ASSESSMENTS / KNOWLEDGE TESTS / ROLE PLAYS
To measure your new employees, or to set a minimum standard, or to practice new skills.
Listening to calls, live or recorded to understand how the skills are put into practice.
ON THE JOB
Time spent with experienced persons to learn the role, with a sign-off process for each stage.
If you’d like to refresh your current induction, or considering the idea of having an induction for the first time, or need more training resources to support your internal team why not get in touch.