ONBOARDING INDUCTIONS - Brenell Training Consultants

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New employees go through similar emotions; fear, apprehension, uncertainty, doubt and some excitement when it comes to their first day. How the employer prepares the onboarding experience to manage these emotions will determine the success of the new starters first three months. You want to give them the best possible start from day one, ensuring they will deliver a return on the investment you made in them.

Any induction/on-boarding experience is an investment, helping to develop a co-ordinated, motivated and loyal work force, which in turn builds an excellent level of customer service, giving your new employees the right start, the best experience and the right message about who you are and what you do.

We design and create induction programs that suit our client’s businesses needs, we can produce all training materials, we can Train The Trainer or we can deliver the induction training. Inductions can be from one or two days to over several weeks, this will depend on the information required to communicate the employee’s role.

Our bespoke training courses are built from our comprehensive Training Needs Analysis (TNA) with the resulting training reflecting the findings of this analysis. We agree with you what should be included, different methods of delivery and timescales for design. Your induction is designed and built to reflect your brand values, ethos and behaviours using your brand toolkit. Stage checks are put in place for it to be signed off and content checked. With a final review and sign off with key stakeholders before delivery.

Inductions typically cover:

INTRODUCTION TO THE COMPANY

The company story, how it all began and what we do.

GETTING TO KNOW EVERYONE

Introductions and a little about everyone.

COMPANY HISTORY

Key milestones, mission statement and/or goals.

THE STRUCTURE

Introduction to the leadership team, who’s who.

COMPANY VALUES & BELIEFS

Why the company does what it does and how we say and do it.

WHAT EVERYONE GETS

Benefits, holidays and optional extras.

HOW WE DO THINGS

Rules and behaviours, health and safety and sickness.

A TOUR OF THE BUILDING

A physical walk around or a video virtual tour (if there are multiple sites or the training is not being delivered at head office)

Inductions can also include:

PRODUCTS & SERVICES TRAINING

An overview session or indepth knowledge to support new employee’s role i.e. customer services or sales.

SALES TRAINING

Specific sales skills to help new employees to sell effectively and compliantly and have great conversations with your customers.

CUSTOMER SERVICE TRAINING

How to handle complaints, procedures and processes, how to deliver great customer service.

SYSTEMS TRAINING

How to use the programs and systems needed to perform in the new employee’s role and enter the right data or process the sale.

COMPLIANCE TRAINING

Regulatory procedures, processes and data protection.

ASSESSMENTS / KNOWLEDGE TESTS / ROLE PLAYS

To measure your new employees, or to set a minimum standard, or to practice new skills.

CALL LISTENING

Listening to calls, live or recorded to understand how the skills are put into practice.

ON THE JOB

Time spent with experienced persons to learn the role, with a sign-off process for each stage.

If you’d like to refresh your current induction, or considering the idea of having an induction for the first time, or need more training resources to support your internal team why not get in touch.

GET IN TOUCH

I’m glad I acted on a recommendation to work with Brenell, as Gareth has been fantastic to work with, always feeling like one of the team and never a supplier. His work drive is relentless, and his high standards have resulted in fantastic training programs. Gareth has worked on multiple intense projects at NOW TV and he has always risen to the challenge and delivered exceptional results on the training design and delivery. Over and above his work ethic, Gareth has a fantastic down-to-earth and personable style that means he gets on great with stakeholders and colleagues alike. I wouldn’t hesitate to recommend Gareth’s training design and delivery skills and whenever we need to get some external support, he’s the first man I’d grab every time!

Lucy Davies

Learning & Development Controller
NOWTV

Gareth and his team really took the time to understand what we were looking for, our culture, values and expectations. Brenell designed and created our new sales Induction so it aligns with our company perfectly and delivers a great customer experience. They have continued to adapt the training as we have grown our retail business across the UK. I trust them with our new teams, they deliver a quality professional approach and flexible ways of working. More recently, Brenell have supported our retail managers by producing some very specific development workshops for our retail management team, which is already showing some great results, I look forward to working with Brenell again.

Neil Woolley

Head of Retail
OVO Energy

Brenell did a fantastic job of creating a fully-functional induction that included a week in-house training, plus time on site doing practical activities and a 5-week on the job sign off process with buddy system ending in a final assessment day. They created a full set of trainer notes, support material and preparation guides, with slides and a detailed workbook for all new starters. Brenell worked with all departments, getting to know our business, even going on-site with our engineers. They transferred that into a professional induction, supporting the delivery of the first few inductions and helping our team prepare to take it over to run it in-house. The induction programme far exceeded our expectations and we will happily recommend Brenell’s services to anyone.

Teresa Bristol

Operations Director
Lightsource Renewable Services

We initially brought Brenell Training in to support our Retail Roadshow – a 6-week project to deliver product updates and refresh knowledge on Sky+HD, Sky content and Broadband & Talk to all our Sky salespeople. They really knew their stuff and had researched our business to really be able to relate to our salespeople. Since then we use Brenell on a monthly basis to design, create and deliver some of our core training. Using Brenell over the last 2 years has enabled us to expand Sky’s training to all our partners and retailers and ensured salespeople across the UK understand all of Sky’s products and how to sell them effectively. Brenell have been integral to our growth over the last 2 years and we will continue to call upon them to support our business and training programmes. We highly recommend their services to anyone – they deliver on time and are flexible in their approach, no job has been too small or too big for Brenell and we thank them for making our job easier.

Damon White

Training Controller
Sky Marketing Operations Team

Brenell and their team have a wealth of knowledge and experience and they have always delivered training solutions which have had a direct impact on sales – as well as motivation and skills development – increasing revenue and giving us a return on our investment. We have recommended their services to our own customers and partners – if your business is looking to develop its people then you should definitely consider Brenell Training. They always deliver more than what we expect and make training fun and enjoyable.

Debbie Young

Network Director
GK Telecom