COURSE DESIGN - Brenell Training Consultants

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Every business is unique and has different training and development needs, with your specific needs in mind, we assess, design and deliver what you’re looking for through our bespoke training services.

We design custom training courses specifically for your business needs delivering results in line with your goals, giving you the skills to help you achieve your targets and relating it to your customers and your products and services.

Bespoke training also helps develop a coordinated, motivated and loyal work force, which in turn builds an excellent level of customer service, which everyone will want to spread the word about.

Our bespoke training courses are built from our comprehensive Training Needs Analysis (TNA) with the resulting training reflecting the findings of this analysis. We can support you with putting Personal Development Plans (PDPs) in place allowing you to monitor your ongoing performance and identify future training needs. This allows us to work cost-effectively and efficiently for you.

We already run a comprehensive range of specific coaching and training courses, which can also be tailored and customised to meet your exact needs.

Examples of our bespoke courses:

COMPANY INDUCTIONS

We have all experienced a first day in a new job, how that day plays out and how we feel about the people and the company will dictate how long we stay or what we say about them. Imagine every new starter attending your company’s induction. Where every new member of the business learns about the company, it’s values, its purpose, the people, the customers, the processes, the systems and what’s expected of them. Brenell have designed 2-3 day, 1 week, even 2 week to 6-week induction programmes for clients across the UK in a variety of industries.

SALES & CUSTOMER SERVICE

Do you need your sales and customer services teams to hit the ground running? Our bespoke workshops, designed from the Training Needs Analysis, help your teams to understand the products, services and customers allowing our trainers to be able to deliver a course that relates to them and their environment.

Contact us if you’d like to discuss your bespoke training needs.

GET IN TOUCH

Gareth and his team really took the time to understand what we were looking for, our culture, values and expectations. Brenell designed and created our new sales Induction so it aligns with our company perfectly and delivers a great customer experience. They have continued to adapt the training as we have grown our retail business across the UK. I trust them with our new teams, they deliver a quality professional approach and flexible ways of working. More recently, Brenell have supported our retail managers by producing some very specific development workshops for our retail management team, which is already showing some great results, I look forward to working with Brenell again.

Neil Woolley

Head of Retail
OVO Energy

Brenell and their team have a wealth of knowledge and experience and they have always delivered training solutions which have had a direct impact on sales – as well as motivation and skills development – increasing revenue and giving us a return on our investment. We have recommended their services to our own customers and partners – if your business is looking to develop its people then you should definitely consider Brenell Training. They always deliver more than what we expect and make training fun and enjoyable.

Debbie Young

Network Director
GK Telecom

We initially brought Brenell Training in to support our Retail Roadshow – a 6-week project to deliver product updates and refresh knowledge on Sky+HD, Sky content and Broadband & Talk to all our Sky salespeople. They really knew their stuff and had researched our business to really be able to relate to our salespeople. Since then we use Brenell on a monthly basis to design, create and deliver some of our core training. Using Brenell over the last 2 years has enabled us to expand Sky’s training to all our partners and retailers and ensured salespeople across the UK understand all of Sky’s products and how to sell them effectively. Brenell have been integral to our growth over the last 2 years and we will continue to call upon them to support our business and training programmes. We highly recommend their services to anyone – they deliver on time and are flexible in their approach, no job has been too small or too big for Brenell and we thank them for making our job easier.

Damon White

Training Controller
Sky Marketing Operations Team

Before Brenell Training did their work, our sales team was hesitant about the need for an external trainer. However, the way Brenell led the training and tailored their approach to our specific needs and characteristics has led to identifiable benefits and changes in the way we work. The teams are all now keen for more from Brenell and I have no doubt that the investment in this enjoyable training was worthwhile.

Giles Giffin

Finance Director
Naturally Morocco

Running a small business on your own means very little time to think about training, both individual and staff development. Brenell helped me enormously with one-to-one coaching sessions, building on my strengths and helping me improve my weaknesses. Brenell also implemented training for all of our 17 members of staff, the office is closely-knit and their bespoke training options worked very well. They have helped improved everyone’s confidence, including building in a much more efficient management structure. This, very quickly, made for a much more productive office with staff feeling much happier and keen to improve in every way. I will continue to seek Brenell’s help in the future and would highly-recommend their consultancy. They have always been very approachable, creative in their outlook and supportive, without being patronising.

Tracy Robertson

Director
Property Concept